When posting comments, please observe our site participation guidelines:
- be respectful of others who use this site
- stay on topic
- keep comments concise
- do not use language that is offensive, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments)
- do not break the law (this includes libel, condoning illegal activity and contempt of court)
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If you are aged 16 or under, please get the permission of your parent or guardian before participating. Users without this consent are not allowed to participate.
Blog comments are pre-moderated to check they comply with the Legal Aid Agency (LAA) blog participation guidelines above. If comments don’t comply they will not be published.
Here is a brief outline of how we evaluate comments.
Is this comment on topic, does it add value to the discussion and can the LAA answer publicly?
If so, post a timely response within 24 hours.
Is this person asking for information or detail relating to another LAA channel, for example is it a GOV.UK content query?
If so, we'll pass the query on and ensure it is dealt with as quickly as possible. We will update the user on progress.
Does this comment raise an issue with a tool or transaction? Or is it reporting a bug or performance problem?
If so, alert the LAA team responsible for fixing the tool, transaction or issue and tell the user this has been done.
Is this comment a rant at LAA venting frustration or anger?
If so, STOP, monitor and discuss with the digital engagement team first, referring to the participation guidelines.